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Field Delivery Manager
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Birmingham-GB
- Lead, coach and manage a team of field engineers across multiple sites
- Ensure safety, compliance, and outstanding service are maintained at all times
- Support and supervise performance to meet operational KPIs and customer expectations
- Build strong customer relationships and manage any on-site issues or complaints
- Monitor budget performance, cost control, and identify efficiency opportunities
- Coordinate call-out rotas, equipment, fleet use, and engineer schedules
- Identify training needs, onboard new engineers, and support succession planning
- Act as a key support to the Service Delivery Manager when required
- Competitive salary and overtime rates
- Company van, fuel card, tools, and PPE provided
- 25 days’ holiday plus all bank holidays
- Paid sick leave
- Comprehensive benefits package, including: matched pension contribution, life assurance, employee assistance programme, referral scheme, high street discounts, cycle-to-work scheme, discounts on Johnson Controls products
- Extensive on-the-job and cross-training opportunities
- Supportive and collaborative team environment
- Access to business resource groups
- Long-term career development opportunities
- Previous experience in the fire suppression industry is essential – candidates without this will not be considered
- Proven experience managing teams in a field-based engineering environment
- Strong leadership, coaching, and performance management skills
- Excellent planning, multitasking, and communication abilities
- A proactive, solution-focused mindset with commercial awareness
- Comfortable managing safety protocols, audits, and compliance requirements
- Ability to work cross-functionally and build strong stakeholder relationships
We’re looking for a Field Delivery Manager to lead a team of engineers delivering exceptional service to customers – with a particular focus on one key client, making up around 60% of the role. If you thrive on leading teams, driving performance, and ensuring safe, efficient service delivery, we want to hear from you!
What you’ll do:
What we offer:
What we’re looking for:
If you’re ready to lead from the front, inspire your team, and make a real impact on service excellence – apply now and be part of something big!
#LI-NT1
#LI-Onsite
#RMDFL
