Who we are:

Johnson Controls Indonesia has been recognized as a Great Place To Work®! This achievement reflects our commitment to fostering a positive, inclusive, and dynamic work environment where every team member can thrive. Find out more here: 

https://greatplacetowork.co.id/companies/pt-johnson-controls-indonesia/

How you will do it:

Post-sales support

• Respond to escalated technical inquiries that are sent by local technical support team
• Carry out necessary remote site investigation by request
• Responsible for seeking/developing resolutions to solve escalated issues
• Report/escalate potential product issues to the global engineering team.
• Take charge of managing the process of problem-solving.
• Manage local lab, and carry out required tests to support NPI by working with product managers

Training support

• Maintain technical communications with local technical support team
• Collect training demand and plan training schedules by working with sales leaders
• Coordinate with the learning team to deliver standard courses
• Provide feedback and help learning team to improve standard courses
• Develop and conduct customized training courses locally

What we look for:

• Bachelor or Master’s Degree from reputable university, majoring in Electrical, Mechanical, Applied Science, Industrial Engineering, Business Administration, or equivalent.
• More than 5 years of relevant experience in the filed area
• Team player is essential, having experience of leading a team at site is a must.
• English proficiencies (reading, writing, conversation) are essential.
• Excel, Word, and Project are essential.
• Need to travel around Indonesia.
• Require interaction with clients, consultants, and sub-contractors, etc.
• Need to work odd hours as and when required, whenever the work need to be done on time

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