Program Team Manager | Birmingham, Quinton | Full-Time | Monday to Friday | 08:30 – 17:00
This is a rare opportunity to join an established team delivering trusted electronic security support to Members of Parliament. It’s a niche, high‑profile role within a long‑standing government contract, offering stability, purpose and the chance to make a real impact.
What you will do
You will lead and manage the Parliamentary Support Team, ensuring Members of Parliament receive a high‑quality, reliable service for their electronic security systems. You will oversee the team’s day‑to‑day performance, manage escalations, and ensure all enquiries from MPs and MSSS (Members’ Security Support Services) are handled professionally and efficiently.
*NPPV3 & SC and completion of Counter Terrorist Check (CTC) Houses of Parliament vetting is a requirement of this position*
What we offer
Competitive Salary: Reflecting your skills and experience
Bonus Plan: Designed to reward your impact
Generous Leave: 25 days annual leave plus Bank Holidays
Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
Comprehensive Benefits:
Pension plan (up to 7% employer match)
Life assurance
Employee assistance program
Referral scheme
Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Career Development: Extensive growth and advancement opportunities
Free Onsite Parking: Hassle-free commuting
How you will do it
Lead the Help Desk team and act as the main escalation point
Manage customer interactions across pre sale, deployment and in life support
Plan and schedule installation and service work
Monitor delivery performance and escalate issues where needed
Coordinate documentation and support reporting
Work closely with planners and operational managers to align resources
Support continuous improvement and JCI values
What we look for
Required
Team management experience in a fast paced environment
Ability to build strong stakeholder relationships
Confident handling escalations and making decisions under pressure
Excellent written and verbal communication skills
Strong PC literacy (Microsoft Office)
Ability to obtain NPPV3 & SC and complete CTC vetting
Preferred
Knowledge of CBS, SAI, JDE, SMS, TMD, MAS
SharePoint or CEH experience
Experience in a regulated or secure environment
Project/Programme Management experience
A Level or equivalent; degree advantageous
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