Instructional Designer/Learning Experience Designer (Products & Solutions – Field Operations Focus)

What you will do

Are you looking for an exciting opportunity to apply your Instructional Design expertise to projects that support a global, digitally-driven organization? Do you have experience leading projects supporting field operations within an organization? Do you want to turn all those great ideas you have into tangible results that make a difference?  Do you have experience designing multi-media learning solutions that make complex technical topics simple to learn? Are you adept at project management?  If that’s the case, Johnson Controls Inc (JCI) has an amazing opportunity for you!   

The future is being built today, and Johnson Controls is making that future more productive, secure, sustainable, and far safer.  We are harnessing the power of the cloud, the Internet of Things, and user-design thinking to deliver intelligent buildings and smart cities that connect communities in ways that make people’s lives – and the world – better.  Are you excited about enabling an organization transforming the buildings industry?

Your challenge, if you wish to accept it, will be to create innovative and sound instructional materials, about Johnson Controls products and solutions, to help field employees understand and position that value of our building systems portfolio to our customers. You will do this by working collaboratively with colleagues and business leaders, immersing yourself in the fascinating business, bringing creativity and hard work to every project you do, and being open to learning new skills and technologies every single day.  Requirements include a strong learner-focused mindset, business acumen, a willingness to act amid ambiguity, strong project management skills, and the ability to operate in a fast-paced, cross-functional environment. Does this sound like you?  If so, keep reading!

How you will do it

• Design intuitive and creative learning or performance support tools and programs
• Develop training with an emphasis on innovative learning and performance support that could be used globally
• Apply what you know about adult learning and share what you learn along the way with the rest of the team
• Use strong project management skills in developing outcomes that positively impact the business
• Partner and collaborate learning experience designers (peers) located across the globe
• Drive curation strategies that pull content from multiple sources across our learning ecosystem
• Act as an internal consultant to combine multiple perspectives into holistic solutions that maximize the impact on the business
• Create and support a strong global team environment
• Engage partners to develop capability building programs
• Participate in organizational development exercises including group facilitation, team building, and systems analysis
• Maintain current knowledge of trends and issues in instructional design and training
• Understand technology to effectively design your learning and performance support tools
• Leverage innovative learning technologies and platforms to deploy learning, including the Johnson Controls Learning Hub (LXP), LMS (Learning Management System), and uLearn (video streaming service)
• Establish measurement and evaluation plans that include key business metrics and return on investment strategies

What impact would you have?

Everyone wants to feel like they’re having an impact.  In this position, you absolutely will.  You will have the opportunity to:

• Support successful launches of new products/solutions by ensuring that our field organization has the training they need for success.
• Impact employees from around the world as a part of a global team creating stimulating ways to help our organizations build new skills and improve performance.
• Investigate new opportunities and develop effective training that is impactful and inventive
• Directly impact key performance indicators
• Align your ingenuity and innovative ideas with the global strategic plan of the business
• Learn on a day-to-day basis about how our equipment and strategies work to conserve energy and protect our environment

Focus on Johnson Controls’ expanding portfolio of technology-based products impacting our customers’ daily life

What we look for

• Experience:
  • 5-10 years of designing and developing learning solutions preferred (exposure to field operations preferred)
  • 5+ years of experience in Instructional Design and storyboarding, working for the Training & eLearning industry
  • At least 1-2 years of experience in stakeholder communication
• Education:
  • Holds a bachelor’s degree in Instructional Design, Educational Technology, and Education or Graduate or PG from a recognized university
  • Demonstrates certain levels of proficiency in evaluations, Kirkpatrick model, Philips ROI model, ADDIE, Agile, cultural, and regional adjustments, change management, and adult learning theory
• Technical: JCI’s portfolio of products is complex, so we need someone who is quick to grasp how building environments are created and business lines organized.  Don’t worry, we’ll help you with that!
• Quality: Produces content and materials with the highest polish when required, but knows when to create fast and informal
• Professional: Has personal ethics, does quality work, and has a positive attitude
• Articulate: Has strong writing and communication skills

Specialized skills:

• Empathetic – Ability to connect with learners while enabling change. Understanding of human-centered needs to allow individual growth through learning and personal development
• Creative – Can look at a project and find alternatives
• Flexible – Can change course if needed
• Cutting edge – Isn’t limited by what’s out there today and is constantly looking for what is next
• Detailed – Realizes the importance of details in leading to impactful outcomes
• Collaborative – Collaborates with other designers, vendors, program managers, and more people in the business than we can count
• Ambitious – Willing to assume authority, take risks, and set clear goals for career development
• Proactive approach – Continually questions existing work standards and processes and delivery to find better, faster, less expensive, or more effective ways to do things

Johnson Controls is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.