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Principal Customer Performance Specialist
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New Cumberland-United States of America
Works as a Mentor as assigned by Area Manager based on capacity and capability needs of others on the Team.
Works independently to develop projects with personnel from the Development team.
Has internal JCI knowledge of roles and responsibilities across Sustainable Infrastructure.
Bachelor's degree in engineering, or a related technical field or equivalent years of proven Industry Experience (15+ years preferred).
Required to have obtained CEM and CMVP (or EVO equivalent) certifications
Preferred experience with engineering building-related systems or services.
Formal report writing experience, and excellent oral and written communication skills are necessary.
Possesses solid working knowledge of common computer applications (e.g., MS Word, MS Excel, MS PowerPoint, MS Project, etc.). Travel approximately 20%, primarily within assigned area.
What you will do
Responsible for working independently with sales, and or client directly to develop, secure and manage new or expanded performance guarantees. Responsible for conducting M&V workshops with clients. Responsible for managing M&V contract costs to ensure minimal cost variance and for creating and implementing solutions to reduce shortfall amounts. Generally involved in projects with guarantees a high level of complexity. Responsible for understanding and correctly applying option A, B, C, & D type of guarantees. Follows established M&V program to monitor and manage energy consumption, utility supply, and facilities operations and maintenance programs to ensure that savings are consistent with performance contract contractual obligations and client goals. Pro-actively assists in taking necessary actions as required promote growth in the account, limit risk and ensure a high level of customer satisfaction. Pro-actively identifies new solutions sales opportunities. Utilizes JCI resources to assess and correct potential shortfalls. Possesses knowledge of and responsible for promoting utility supply side service services, remote measurement and verification monitoring/ECM, performance indexing, LEED and other knowledge base offerings to the client.
Area Assigned Portfolio: Responsible for performance engineering for the projects assigned by Manager (likely those high in complexity). Each Principal Customer Performance Specialist executes a portfolio of PSAs assigned by Manager independent of assistance in order to maintain contractually required M&V activity and pro-actively promotes growth in the accounts in his/her portfolio.
External Relationships:
The Principal Customer Performance Specialist has gained entry to industry organizations and actively works on building industry relationships by networking among local engineering firms, universities and subcontractors.
Internal Relationships:
How you will do it
Deliver a Delighted Customer Experience by ensuring that projects in SGD are in Good Standing. Strive for Operational Excellence by providing renewal cost estimates to Area Manager for portfolio of PSA’s prior to the end of the month before renewal month. Ensure all Timesheets, Safety App, and Expense Reporting requirements are 100% compliant. Strive for Financial Excellence by Closing the assigned PSA portfolio during Fiscal Year near estimated cost. Strive for Operational Excellence by providing Area Manager with up-to-date shortfall forecasting by the end of each month. Provide subcontract cost forecast. Work to reduce shortfall payments for existing shortfalls. Maintains a positive customer relationship during project build and throughout the duration of the performance guarantee. Owns and manages JCI tools & processes that ensure timely collection and accurate data entry of utility bills or other monitored consumption sources for portfolios. Initiates actions and develops positive customer relationships to support this activity. As assigned, uses ability to communicate with technical and non-technical buyers, suppliers, and other JCI internal Partners (Systems & Service) to provide technical, process or financial support in the creation and maintenance M&V solutions. Ability to successfully work with client on-site staff to ensure operations and maintenance of assets/equipment are within contractual terms. Proactively reviews and/or interprets problems or patterns related to utility bills and energy consumption to limit risk and ensure a high level of customer satisfaction. As appropriate, solves issues and keeps performance engineering manager updated and involved when need for corrective action is identified. Monitors data gathering systems (remote measurement and verification monitoring/ECM, OBEM, FPI, etc) to track energy consumption during the installation and guarantee/tracking phases. Develops customer baselines or benchmarks as needed. Participates in transition meetings with Operations to ensure project scope, objectives, timeline, and customer requirements have been achieved and the start of the performance period is properly documented. Responsible for the creation and delivery of high quality / high value performance reports that convey added value and analysis of cost reduction to contract specifications and/or guarantees (Options A, B, C, D and Non-Measured Savings) to the client. Responsibilities include the structure and grammar of the reports. Actively participates in internal release or renewal meetings, customer kick-off meetings, and on-going account meetings including customer touch point visits. Works completely independently and can teach, including Development Simulation Model. Possesses knowledge of and responsible for promoting utility supply side service services, remote measurement and verification monitoring/ECM, performance indexing, LEED and other knowledge base offerings to the client Performs other related duties as assigned such as but not limited to mentoring other Performance Specialists, conducting independent development reviews with Team, presenting to and expanding the greater Team’s knowledge.
What we look for
Who we are
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.
HIRING SALARY RANGE: $112,100 - $168,400 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the
Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
