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Pre-Sales Technical Support Engineer
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Apodaca-Mexico
The Principal Application Engineer is responsible for supporting the sale of Chiller products through the JCI HVAC System Branches as well as JCI sales/marketing personnel in export markets.
This role has a strong impact on the success of the Chiller Solutions business.
The support provided is primarily executed through direct assistance of the branch office personnel by providing pre-sale technical support, answering product application inquiries, generating special quotations, and supporting order execution via interactions with the Order Management and Contract Engineering teams.
Communication and integration with Chiller Solutions product team activities is required to track new product development and acquire/retain knowledge of all assigned products both current and past products still in their life cycle.
Daily interaction with field sales personnel providing guidance on the application and installation of assigned Chiller Solutions equipment in HVAC systems.
Interaction with field personnel must include systems applications advice, creative solutions to unique customer needs and use of competitor knowledge to create advantages.
Participate in the development of tools and documentation to support field sales as well as automate processes to support common inquiries.
Be proficient in the use of in-house engineering systems and documentation to aid in responding to inquiries for product details.
Assist and counsel sales personnel in resolving equipment/job/code challenges.
Effectively communicate and follow up with sales personnel, design engineers and product management teams to ensure customer requirements are clearly understood and responses are efficiently executed.
Obtain supplier quotations in order to communicate cost and lead time for special product requests.
Participate in product team meetings to plan and implement business development opportunities.
Create and deliver portions of sales training programs. These can include both on-site training classes as well as travel to field offices to support specific training needs.
Guide and support the efforts of other Application Engineers, Product Marketing staff, Sales Engineers and Sales Agents.
Demonstrate a high level of knowledge of products (JCI and competitor’s), market conditions and direction, environment (external influences of industry organizations and governmental regulations), technologies and their effect to the business.
Ability to perform successfully in a multifunctional-team-work environment and be able to work independently with minimal supervision.
Strict adherence to the Company’s Code of Conduct and Business Ethics standards.
A bachelor's degree is required.
A minimum of 7 years of experience preferably in the HVAC industry or a related Chiller Technology field.
A solid understanding of the principles of refrigeration systems and associated equipment is required.
Up to 20% travel is needed for factory visits, customer site visits and field visits related to training.
Comprehensive benefits package.
Opportunities for professional growth and development.
Supportive and inclusive work environment.
Commitment to work-life balance and employee well-being.
Engagement in meaningful projects that make a difference.
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for a Principal Applications Engineer.
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Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.
