Security Service Sales Renewals Representative (Outside Sales)

What you will do
At Johnson Controls, we’re shaping the future to create safe, healthy, and sustainable buildings. As an Outside Security Service Sales Renewals Representative, you will be the face of Johnson Controls to our customers—owning and growing long‑term service relationships within an assigned territory. You will drive renewal retention, identify expansion opportunities, and help customers protect their people, property, and assets through our industry‑leading security service solutions.

This role is ideal for a relationship‑driven sales professional who enjoys being in the field, understands the value of recurring service agreements, and thrives on partnering directly with customers to deliver value over time.

How you will do it

• Manage and grow a defined territory of existing security service customers through in‑person engagement
• Proactively drive service contract renewals, ensuring high retention and customer satisfaction
• Conduct regular on‑site customer visits to review service performance, understand business needs, and strengthen partnerships
• Prepare and present renewal proposals, pricing options, and service recommendations aligned to customer priorities
• Partner closely with service operations, technicians, and account managers to ensure consistent service delivery and issue resolution
• Identify upsell and cross‑sell opportunities within the installed base and collaborate with sales teams to close incremental business
• Maintain accurate forecasts, pipelines, and customer activity in CRM systems
• Resolve contract, pricing, and service‑related concerns with a consultative, customer‑first approach
• Represent Johnson Controls professionally in the field, reinforcing trust, credibility, and long‑term value

What we look for

Required

• 2+ years of experience in Commercial outside sales, account management, or customer‑facing sales roles.
• Proven success managing a geographic territory and meeting or exceeding sales or renewal targets
• Strong relationship‑building, negotiation, and presentation skills
• Ability to work independently while collaborating cross‑functionally
• Valid driver’s license and ability to travel within the assigned territory
• Proficiency with CRM tools and Microsoft Office applications

Preferred

• Experience in security systems, fire systems, building technologies, or service‑based industries
• Background in service agreement renewals, recurring revenue, or contract‑based sales models
• Understanding of service contracts, pricing structures, and customer lifecycle management
• Bachelor’s degree or equivalent combination of education and experience

What we offer

• Competitive base salary with uncapped commission or incentive opportunities
• Company vehicle or vehicle allowance (where applicable)
• Comprehensive benefits package including medical, dental, vision, and 401(k)
• Paid time off, holidays, and flexible work options
• Ongoing sales, product, and professional development training
• Career growth opportunities within a global, industry‑leading organization
• A collaborative, inclusive culture where your work makes a measurable impact

Who we are

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. From security and fire systems to building automation and energy solutions, we help customers achieve outcomes that matter most. With a legacy of innovation and a commitment to people, we’re dedicated to creating a safer and more connected world.

Salary Range: HIRING SALARY RANGE: $50-65k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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