🎁 What we offer
Competitive Salary: Reflecting your skills and experience
Generous Leave: 25 days annual leave (pro-rated in hours)
Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
Comprehensive Benefits:
Pension plan (up to 7% employer match)
Life assurance
Employee assistance program
Referral scheme
Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Career Development: Extensive growth and advancement opportunities
Free Onsite Parking: Hassle-free commuting
Dress Down Fridays: Casual attire to wrap up the week
As a key member of our leadership team, you’ll play a pivotal role in shaping the future of Customer Services. You’ll be part of a cohort of managers responsible for driving robust control, governance, and operational excellence. Your mission is to inspire your team to deliver outstanding performance, share expertise across the wider operation, and champion initiatives that enhance both customer experience and business outcomes.
Achieve Results: Deliver Contact Centre objectives, service levels, and KPIs with precision and consistency.
Elevate Experience: Drive improvements that delight customers and strengthen loyalty.
Optimise Performance: Contribute to budgetary success by maximising opportunities and managing costs effectively.
Lead with Impact: Engage, motivate, and develop individuals and teams to unlock their full potential.
Ensure Compliance: Oversee operations to meet internal and external standards with confidence.
Build Partnerships: Cultivate strong, positive relationships with stakeholders across the business and beyond.
✅ Required
Proven contact centre leadership experience with a track record of delivering results
Extensive experience in coaching and driving performance
Strong facilitation skills, effective in both small and large group settings
Ability to flex and deliver in a fast-paced environment
Confidence to engage, challenge, and influence at all levels
Sharp attention to detail and commitment to excellence
⭐ Preferred
Recognised coaching and development qualifications (e.g., CIPD, CPD)
Ability to apply LEAN Six Sigma Greenbelt or systems thinking methodology to process improvement
Experience contributing to customer experience initiatives and operational enhancements
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