Job Description

CSR ACVS Jr
San Pedro Garza Garcia

-

MX
Apply now

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for a CSR ACVS Jr.

What will you do?

Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.

How will you do it?

Order Processing:

Order input in SAP (different order types).
Incoming calls management.
Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc).

Backorder monitoring and order management:

Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
Maintenance of planned shipping days (delays, customer requests, etc).
Handle customer order cancellations (DOA).
Monitor call-off orders.

Handling non-conformities and complaints:

Issue internal complaints and RMA if required. (Salesforce/SAP)
Send customer receipt confirmation of complaint.
Follow up and coordinate internally on solution and corrective actions.
Inform the customer about corrective actions or escalate/involve account manager.
Action on solution and corrective actions.
SAP and Salesforce credit-note procedures (DOA).

Enquiry handling:

Handle customer questions on deliveries, delays, problems, etc.
Follow-up on pending basic quotes.
Coordinate approach with Inside/outside sales representative.

Customer care:

Handle customer questions effectively and in a service-oriented manner.
Follow up on actions requested in sales representatives call reports.
Inform customers about changed delivery times and equivalent products.

Filing & miscellaneous:

Case management in Salesforce.
Support debtor control on collecting accounts receivable.
Keep customer details and price agreements up-to-date.
Collect, share and document leads, projects, competitor details.

What are we looking for?

Bachelor’s degree in business, international relations or related.
English Proficiency.
Previous experience as CSR.
Customer-oriented with a focus on details.
PC skills/ MS office.
Problem-solving.
SAP (desirable).

What do we offer?

Comprehensive benefits package.
Opportunities for professional growth and development.
Supportive and inclusive work environment.
Commitment to work-life balance and employee well-being.
Engagement in meaningful projects that make a difference.

Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.

First name
*

Last name
*

Email address
*

Location
*

Phone number
*

Import profile
*

Import LinkedIn profile

or

Upload file (doc, pdf)

By submitting this application you agree that we process this data for recruitment purposes only and we will keep it until this open role is filled. When that period is over, we will either delete your data or inform you that we will keep it in our database for future roles.

I have read and I accept the policy for processing personal data.

My Information

My Experience

Application Questions

Review

My Information

My Experience

Application Questions

Review

Upload Resume/CV (5MB max)
*

Upload Resume to use AI fields extractor

How did You hear about us? *

Country *

Contact Information

Email address *

Country / Territory Phone Code

Phone number *

Phone extension

I confirm that I am submitting this electronic application on my own behalf, and not on behalf of any other person, and that the information contained in this application is my own personal information. I hereby affirm that the information provided during the application process and any accompanying documents attached including my resume/CV or provided during any discussion or interviews, are true and complete to the best of my knowledge. To the extent permitted by applicable local law, I authorize Johnson Controls and its affiliates, subsidiaries and operating segments (collectively, the Company) to investigate all statements in this application and accompanying documents and to secure any necessary information from all my employers, references, and educational institutions.

I understand that should I receive an offer of employment with Johnson Controls, such offer is conditional on successful completion of all aspects of the application process including such background and reference checks as are applicable and permitted under local law. Submission of this electronic application by me does not constitute to me an offer of employment, an employment agreement or any other contractually binding commitment by Johnson Controls.

I understand and agree that the information submitted by me will be used, disclosed and stored in accordance with Johnson Control's Privacy Notice, which I have fully reviewed and accept. For individuals located in the United States, applicants are not required to provide any age related information and/or graduation date(s). We will transfer your personal information across borders in accordance with the Privacy Notice. To the extent permitted by applicable local law, by clicking the button below, you consent to the cross-border transfer of your personal information. For individuals located in China: please read the Addendum – Rules on Cross Border Transfer of personal information for China (HR Management). By clicking the button below, you consent to Johnson Controls collecting, processing and transferring your personal information (including sensitive personal data) in accordance with our Privacy Notice and the Addendum for China.

To provide you with the most effective recruiting process, Johnson Controls may use artificial intelligence (“AI”) to help us better understand how your candidate information matches the requirements of the role you have applied to. We may process your answers to the application and qualification questions, information in your resume, and, if applicable, information from your Johnson Controls personnel record, using tools that rely on AI. All hiring decisions will be made by the hiring team after considering your candidate profile in full. These tools help us to match the information provided by you with the job and preferred qualifications. All hiring decisions will be made by our hiring team after considering your candidate profile in full, and the use of AI insights is just one of the tools and one of numerous factors that we use to help us evaluate candidates and reach a decision.

Johnson Controls would also like to consider you for additional and future job openings, and we may use AI to help with this process. These AI tools help us understand how your candidate information matches the requirements of future job openings (using the same process as described above). Johnson Controls recruiters may use these insights to help them decide whether to reach out to you to regarding a future job opening. If you are located in the United Kingdom or European Union, the use of the AI insights is necessary for Johnson Controls’ legitimate interests to provide a streamlined and efficient recruitment process, and to consider you for future roles. Please note, the use of AI insights is just one of the tools and one of many factors our recruiters use to help evaluate candidates for upcoming roles.

DO NOT E-SIGN UNTIL YOU HAVE READ THE ABOVE STATEMENT.

I certify that I have read, fully understand and accept all terms of the above statement and that I consent (where applicable) to the Privacy Notice and the Addendum for China. *

Work Experience

Work Experience

Remove

Job title *

Company *

Location

I currently work here

From *

To *

Role description

+ Add work experience

Education

Education

Remove

School or University *

Degree *

Field of Study

Overall result (GPA)

From

To (Actual or Expected)

+ Add education

Skills

Please provide your relevant Skills Type to add Skills

Websites
Add any relevant websites (include https:// in URL)

Website

Remove

URL *

+ Add websites

Application Questions

Are you at least 18 years of age? (If not, your employment is subject to verification that you are of at least legal age and that you are able to supply any required work permit) *

Are you legally eligible to work in the country to which you are applying? *

Will you now or in the future require sponsorship for employment Visa status to be eligible to work in the country to which you are applying?
(e.g., H-1B Visa status/Work Visa/Work Permit) *

What is your annual salary expectation for the role to which you are applying?

Personal Information
Johnson Controls values a diverse and inclusive workplace. Providing this information will help us to ensure our recruitment practices promote equality of opportunity.
Your response to the self-identification questionnaire below is voluntary. It is however mandatory to answer the questions, even if you choose not to provide the information.
The information will be kept anonymous and your answer will be treated with the strictest confidence and protected from misuse. We assure you that your answers will be used only for the purposes of monitoring our equal opportunities policy and will not be used by us to make any unlawful decisions affecting you, whether in a recruitment exercise or during the course of any employment with us.

You are not obliged to provide this information and you will not suffer any penalty if you choose not to do so.

Please select your gender which most accurately describes how you identify yourself *

My Information

Edit Hide

My Experience

Edit Show

Application Questions

Edit Show

Previous step Next step

Apply now

CONNECT WITH us