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    Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team where you can build your best future through meaningful work, learning opportunities, and a culture that values your voice, your ideas, and your growth.

    What we offer:

    • Competitive salary

    • Paid vacation/holidays/sick time- 15 days of vacation first year 

    • Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

    • Encouraging and collaborative team environment

    • Dedication to safety through our Zero Harm policy

    • Check us out!: https://youtu.be/pdZMNrDJviY

    Role Overview

    The Customer Business Manager drives operational excellence, strengthens customer relationships, and develops high-performing teams in a Facilities Management environment. Success in this role means delivering reliable service, maintaining strong contract compliance, improving financial and operational performance, and continuously raising the standard of service delivery.

    What you will do

    • Own overall performance of the on-site Facilities Management team and contract deliverables.
    • Ensure customer satisfaction, operational reliability, and financial performance across a broad range of services.
    • Provide technical guidance and management oversight to maintenance teams and service contractors.
    • Build and maintain strong customer relationships through effective communication with customer leaders, project staff, and Johnson Controls stakeholders.
    • Establish, monitor, and report key performance metrics related to work requests, scheduling, quality, safety, cost, and customer satisfaction.
    • Lead contract compliance activities and ensure adherence to customer, regulatory, and company requirements.
    • Manage team performance through hiring, onboarding, coaching, recognition, performance management, and career development.
    • Develop strategic and operational plans that support customer objectives and business goals.
    • Facilitate customer meetings, business reviews, and improvement discussions.
    • Conduct site inspections, review service performance, and implement corrective actions where needed.
    • Oversee procedures and training programs that support safe, efficient, and cost-effective service delivery.
    • Promote continuous improvement, collaboration, and a strong service culture across employees and vendor partners.

    How You Will Do It

    • Take full ownership of outcomes by understanding contract terms, customer expectations, and operational priorities.
    • Stay close to the work, remove barriers quickly, and keep the customer informed with timely, clear communication.
    • Lead with accountability, safety, and integrity while ensuring standards are consistently applied across Johnson Controls teams and subcontractors.
    • Use data and process metrics to identify gaps, solve problems, and drive continuous improvement.
    • Build trust across functions by collaborating with customers, site teams, leadership, and service partners as one team.
    • Use candor, coaching, and structured follow-up to improve performance and strengthen team capability every day.
    • Review work execution, scheduling, quality, safety, and cost performance regularly to support informed decisions.
    • Share best practices and lessons learned to improve consistency and service delivery across the site.
    • Support a culture centered on customer satisfaction, teamwork, and operational discipline.

    What we look for

    required

    • Bachelor's degree in Business, Mechanical Engineering, Electrical Engineering, Facilities Management, or a related field, or an equivalent combination of education and experience.
    • At least 5 years of experience in Facilities Management, HVAC, Construction, Engineering Services, or a related industry.
    • At least 2 years of leadership or people management experience.
    • Strong understanding of contract administration, contract interpretation, Standard Operating Procedures (SOPs), performance metrics, and service delivery models.
    • Proven ability to manage customer Key Performance Indicators (KPIs) and develop initiatives that improve safety, reliability, operational efficiency, and energy performance.
    • Working knowledge of engineering operations, facilities management, property management, and service delivery practices.
    • Demonstrated ability to build relationships and communicate effectively with internal and external stakeholders.
    • Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, and reporting or analysis tools.

    Nice to Have

    • Experience leading large-scale facilities management programs in manufacturing, industrial, data center, pharmaceutical, healthcare, or other mission-critical environments.
    • Technical knowledge of HVAC, Building Automation Systems (BAS), electrical systems, fire and life safety systems, and security systems.
    • Experience managing subcontractors and multiple service providers within a complex facilities environment.
    • Strong background in continuous improvement methodologies and operational excellence initiatives.
    • Ability to analyze financial performance, manage budgets, and drive cost optimization while maintaining service quality.

    HIRING SALARY RANGE: $100,000-150,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

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    I confirm that I am submitting this electronic application on my own behalf, and not on behalf of any other person, and that the information contained in this application is my own personal information. I hereby affirm that the information provided during the application process and any accompanying documents attached including my resume/CV or provided during any discussion or interviews, are true and complete to the best of my knowledge. To the extent permitted by applicable local law, I authorize Johnson Controls and its affiliates, subsidiaries and operating segments (collectively, the Company) to investigate all statements in this application and accompanying documents and to secure any necessary information from all my employers, references, and educational institutions.

    I understand that should I receive an offer of employment with Johnson Controls, such offer is conditional on successful completion of all aspects of the application process including such background and reference checks as are applicable and permitted under local law. Submission of this electronic application by me does not constitute to me an offer of employment, an employment agreement or any other contractually binding commitment by Johnson Controls.

    United States Only: applicants are not required to provide any age related information. You are not required to provide any information related to your age and/or graduation date(s).

    I understand and agree that the information submitted by me will be used, disclosed and stored in accordance with Johnson Control's Privacy Notice, which I have fully reviewed and accept. For individuals located in the United States, applicants are not required to provide any age related information and/or graduation date(s). We will transfer your personal information across borders in accordance with the Privacy Notice. To the extent permitted by applicable local law, by clicking the button below, you consent to the cross-border transfer of your personal information. For individuals located in China: please read the Addendum – Rules on Cross Border Transfer of personal information for China (HR Management). By clicking the button below, you consent to Johnson Controls collecting, processing and transferring your personal information (including sensitive personal data) in accordance with our Privacy Notice and the Addendum for China.

    To provide you with the most effective recruiting process, Johnson Controls may use artificial intelligence (“AI”) to help us better understand how your candidate information matches the requirements of the role you have applied to. We may process your answers to the application and qualification questions, information in your resume, and, if applicable, information from your Johnson Controls personnel record, using tools that rely on AI. All hiring decisions will be made by the hiring team after considering your candidate profile in full. These tools help us to match the information provided by you with the job and preferred qualifications. All hiring decisions will be made by our hiring team after considering your candidate profile in full, and the use of AI insights is just one of the tools and one of numerous factors that we use to help us evaluate candidates and reach a decision.

    Johnson Controls would also like to consider you for additional and future job openings, and we may use AI to help with this process. These AI tools help us understand how your candidate information matches the requirements of future job openings (using the same process as described above). Johnson Controls recruiters may use these insights to help them decide whether to reach out to you to regarding a future job opening. If you are located in the United Kingdom or European Union, the use of the AI insights is necessary for Johnson Controls’ legitimate interests to provide a streamlined and efficient recruitment process, and to consider you for future roles. Please note, the use of AI insights is just one of the tools and one of many factors our recruiters use to help evaluate candidates for upcoming roles.

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    Johnson Controls, Inc. (the "Company") is an Equal Employment Opportunity/Affirmative Action Employer and complies with applicable federal laws and implementing regulations, which require the collection and recording of certain data/information. In that regard, we ask that you consider voluntarily providing the information set forth below. Please note that the information will not be used to make any employment decisions and will be kept confidential and separate from your employment application. The submission of this information is voluntary and refusal to provide it will not subject you to any adverse action.

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    Two or More Races (Not Hispanic or Latino): All persons who identify with more than one of the above races, excluding those who identify themselves as Hispanic or Latino.

    Johnson Controls, Inc. is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C.4212 (“VEVRAA”), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans. These classifications are defined as follows:

    • A “disabled veteran” is one of the following:
      • Veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
      • A person who was discharged or released from active duty because of a service-connected disability.
    • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.
    • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
    • An “Armed Forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

    If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As a Government contractor subject to VEVRAA, we request this information to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

    Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended.

    The information you submit will be kept confidential, except that (i) supervisors and managers may be informed regarding restrictions on the work or duties of disabled veterans, and regarding necessary accommodations; (ii) first aid and safety personnel may be informed, when and to the extent appropriate, if you have a condition that might require emergency treatment; and (iii)

    Government officials engaged in enforcing laws administered by the Office of Federal Contract Compliance Programs, or enforcing the Americans with Disabilities Act, may be informed.

    Johnson Controls, Inc. は、41 CFR 60-300.5(a) の要件を遵守します。This regulation requires affirmative action by covered contractors to employ and advance in employment qualified protected veterans.

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    04/30/2026
    Why are you being asked to complete this form?
    We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

    Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

    How do you know if you have a disability?
    A disability is a condition that substantially limits one or more of your "major life activities." If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

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