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CSR ACVS Jr
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San Pedro Garza Garcia-MX
Order input in SAP (different order types).
Incoming calls management.
Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc).
Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
Maintenance of planned shipping days (delays, customer requests, etc).
Handle customer order cancellations (DOA).
Monitor call-off orders.
Issue internal complaints and RMA if required. (Salesforce/SAP)
Send customer receipt confirmation of complaint.
Follow up and coordinate internally on solution and corrective actions.
Inform the customer about corrective actions or escalate/involve account manager.
Action on solution and corrective actions.
SAP and Salesforce credit-note procedures (DOA).
Handle customer questions on deliveries, delays, problems, etc.
Follow-up on pending basic quotes.
Coordinate approach with Inside/outside sales representative.
Handle customer questions effectively and in a service-oriented manner.
Follow up on actions requested in sales representatives call reports.
Inform customers about changed delivery times and equivalent products.
Case management in Salesforce.
Support debtor control on collecting accounts receivable.
Keep customer details and price agreements up-to-date.
Collect, share and document leads, projects, competitor details.
Bachelor’s degree in business, international relations or related.
English Proficiency.
Previous experience as CSR.
Customer-oriented with a focus on details.
PC skills/ MS office.
Problem-solving.
SAP (desirable).
Comprehensive benefits package.
Opportunities for professional growth and development.
Supportive and inclusive work environment.
Commitment to work-life balance and employee well-being.
Engagement in meaningful projects that make a difference.
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for a CSR ACVS Jr.
What will you do?
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
How will you do it?
Order Processing:
Backorder monitoring and order management:
Handling non-conformities and complaints:
Enquiry handling:
Customer care:
Filing & miscellaneous:
What are we looking for?
What do we offer?
Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.
